Giving You What You Need

when you need it

I know how busy you are trying to make your business succeed. Why not focus on what you do best in your business and leave your Manager/Leader and Team Training and Coaching to me?  I have a wide variety of training services available to help take the load off your shoulders so you can focus on building your business.

My services focus on Coaching and Training for success.  I can turn managers into stronger, more confident leaders, and turn groups into formidable teams who become customer-centric ambassadors.

If you have a specific training need that’s not mentioned on our website, contact me today with your details and we can get started. I’ve worked in many different business environments over the years and I am confident I can create a training program that will meet your requirements. 

“Mentors give advice and believe in our potential. Coaches get in the arena to help us realize our potential. Great managers are great coaches. They help us to see our blind spots, work through sore spots, and build on our strengths.”   – Adam Grant, Ph.D.

Leadership Workshops

If you don’t see it here, don’t worry!  We believe every business is unique with its own set of needs. We will work with you to customize our training workshops to your specific requirements.

Core Leadership for New Leaders

  • Styles of Leadership
  • Communication Skills Enhanced
  • Building Trust
  • Train the Trainer / Presentation Skills
  • How to Assign Work
  • Self-Management / Self-Awareness

Successful Leadership for Hotel Leaders

  • Building Trust (with employees, peers, superiors & customers)
  • Improving Communication and Listening Skills
  • Employee Engagement (Including Collaboration)
  • Assigning Work, Work Delegation (and what to do when things go wrong)
  • Customer Relationships (including Friendliness)
  • Training the Trainer / Presentations

Restaurant Hospitality Workshop

  • The Benefits of Turning Customers into “Raving Fans”
  • The Cost to You and the Restaurant of Losing Just One Repeat Customer
  • How to Turn Customers into “Raving Fans”
  • What You Can Do Immediately to Improve the Customer Experience 

Leadership Skills for Frontline Leaders

  • Situational Use of Styles of Leadership
  • Communication is More Than What You Say
  • Building Trust with Employees and Customers
  • Employee Engagement
  • Planning and Organization
  • Customer Engagement

Retail Management – Growing Sales & Profits

  • Employee Recruiting, Hiring, and Training
  • Employee Engagement
  • Customer Engagement
  • Store Atmosphere
  • Driving Sales through Mathematics
  • Driving Sales through Presentation

Successful Leadership & Management (General)

  • Understanding Styles of Leadership
  • Communication Skills – Words and Actions Matter
  • Building Trust Behaviors
  • Employee Performance Management
  • Successful Presentations and Instructing Others
  • Planning and Organization
  • Self Awareness

Six Vital Skills for More Advanced Leaders

  • From Recruiting to Hiring Processes
  • Creating a Personal Leadership Philosophy Statement
  • An Analysis of Building and Losing Trust
  • Conflict Management
  • Problem Solving
  • Managing Change and Managing Up

Just S.T.O.P and Take Action

– Our Signature Workshop for All Industries

  • How to Remove our Natural Blinders
  • The Best Time for Observing Employees Performing Their Tasks
  • Seeing is Believing:  People – Positions – Policy
  • Analysis of Observations
  • Follow-Up and Follow-Through
  • Benefits of Improved Observation